Confidnetiality guaranteed

airBaltic Peer Support Programme (PSP) is an independent service provided to our Pilots, Cabin Crew, and Technicians by trained peer volunteers in co-operation with MD and practising psychoanalitical psychoterapist and European Association for Aviation Psychology member Gunta Rijkure. PSP is funded by airBaltic, but is run independently for the company, Trade Unions and Latvian Civil Aviation Agency.

airBaltic PSP is run as independent organisation within airBaltic, ensuring confidential and non-judgmental support from colleagues to colleagues. All peer volunteers have singed a confidentiality agrement and are trained on how to ensure confidentialiy whilst working within the PSP.

PSP is operationally accountable to airBaltic, providing regular statytical reports and analysis to the management of the company. Any data reported are anonimyzed and reported only as quantitative data. Your personal details are protected in line with General Data Protection Regulation.

You confidentiality is our highest prioroty. However, if during our contact we discover anything that gives us strong concerns of your own safety and safety of those aroun you, we are ethically and legally obliged to waive your confidentialyity. If this would happen (which is very rare), we have a protocol in place in how to deal with this kind of situation, that your peer volunteer should thoroughly follow. Nevertheless, your peer will work first and foremost with you to try to find how you and others involved can be protected, and, if reporting is necessary, do so with your consent.