Frequently asked questions

Confidentiality

Will my Peer Supporter recognize me if we have a duty, training or some social event together etc.?

As airBaltic is not a big organisation, most likely you and your Peer Supporter know each other. However, during the support process Peer Supporter is just a colleague supporting you with you mental health or life stress issues. If you meet outside the peer support setting, your Peer Supporter will not give any hint of your conversations that you have had during the support process, he will be just a regular colleague whom you meet at work.

Whom do the Peer Supporters report to?

Peer Supporters do not have a direct manager to report to. BTPSP is run by Peer Supporters themselves. However, to ensure the quality of service, Peer Supporters have monthly supervision sessions with Mental Health Specialist, where they discuss their work (without uncovering any personal details), and support each other.

What information is kept about me?

In a highly protected system we keep your contact details, as well as record of your contact with Peer Supporter. This is necessary to ensure the standards of our service, and for our Mental Health Specialist to have an oversight of the service that Peer Supporters are providing. Other Peer Supporters do not have access to any of your details, unless you request to change the Peer Supporter who is in contact with you to another Peer Supprter.

Are there any cases when my confidentiality is waived?

You confidentiality is our highest prioroty. However, if during our contact we discover anything that gives us strong concerns of your own safety and safety of those aroun you, we are ethically and legally obliged to waive your confidentialyity. If this would happen (which is very rare), we have a protocol in place in how to deal with this kind of situation, that your peer volunteer should thoroughly follow. Nevertheless, your peer will work first and foremost with you to try to find how you and others involved can be protected, and, if reporting is necessary, do so with your consent.

How do you ensure my confidentiality?

All volunteer Peer Supporters have signed Confidentiality Agreement, which states that all the personal details that a Peer Supporter gets to know within the programme are not shared with anyone else, not even other Peer Supporters. Access to your personal details ather than to your Peer Supporter is only to Mental Health Sepcialist, who as a MD, psychoanalytical psychotherapist follows all the industry standards of etics and confidentiality.

How do you ensure that PSP is fully independent?

airBaltic understands that for this kind of service to work successfully, it has to be independent of the compay, Trade Unions and Regulators. This is also what EASA advises and currently implemented Peer Support Programmes have proved.

airBaltic Peer Support Programme (BTPSP) is run by trained voluntary Peer Supporters and Programme Co-ordinator, together with Mental Health Specialist as independent organisation withtin Operational Departments.

Although BTPSP is independent, it is financed and accountable to Air Baltic Corportion AS. Specially created Oversight Committee meet quarterly to discuss the programme, its usage and possible improvements, but individual cases are never uncovered there.