Frequently asked questions

Peer Support Process

What if a Peer Supporter cannot help me?

Our team of voluntary Peer Supporters are working in supervision of a Mental Health Specialist. If your Peer Supporter feels that he / she is not able to help you, they can ask for advice to Mental Health Specialist, who has borader knowledge and could give advice or point out the direction how your problem could be addressed.

Can a Peer Supporter decide that I am not fit for the duty?

Peer Supporter cannot take a decision that your are not fit for the duty; they are not qualified to do that, nor they have such authority. During conversation it can become clear to both your Peer Supporter and yourself, but it is solely your decision to self-refer or ask assisstance through a Peer Support programme to report you unfil for duty.

What can I expext from the Peer Support process?

Our trained volunteer Peer Supporters are here to listen to you, guide you through the process and help you find you own solutions to your problems: either by solving them yourself or finding external help. Peers Supporters will not be able to advise you, take decisions instead of you or intervene with the process. They are persons that you can trust and talk with. Because sometimes all that is needed is to talk your problems through for yourself to see the solutions!

How is the first conversation going?

During initial conversation Peer Supporter will acquire more information on the issue that you are having to decide if that is something Peer Supporter can assisst you through non-judgmental listening, or you should be rather directed for assistance with external providers.

What happens after Peer Supporter receives my request?

After Peer Supporter takes your case, he / she will contact you via text message or email to agree on time when you both would be available for the initial conversation.